sd99's Privacy Policy —
Your Data, Our Responsibility

This Privacy Policy ("Policy") has been created and is governed by sd99 ("Platform", "we", "us"). It applies to all users in Bangladesh ("you", "your") who use sd99's website, mobile platform, or any related services.

Please read this policy carefully. By using sd99's services, you are considered to have agreed to the terms set out in this policy. If you do not agree with any term in this policy, please refrain from using our services.

Section 01

What Information We Collect

To create accounts, provide services, and manage transactions on the sd99 platform, we need to collect various types of information. The categories of information collected are listed below:

1.1 Information You Provide Directly

When you register an account on sd99, use our services, or contact support, you voluntarily provide the following information:

• Full name and date of birth
• Email address and mobile number
• National ID (NID) or passport number (for identity verification)
• Number linked to your payment method (bKash, Nagad, Rocket, etc.)
• Account password and security-related information

1.2 Automatically Collected Information

When you use the sd99 platform, some information is collected automatically:

• IP address and device identification number
• Browser type, operating system, and device information
• Time of access, session duration, and browsing activity on the platform
• Game history, betting records, and transaction details
• Referral source (where you came from when you arrived at our platform)
• Login time and approximate location-related information

1.3 Information Received from Third Parties

For the purpose of security verification and fraud prevention, we may in some cases verify identity-related information through trusted third parties. This data collection is limited strictly to lawful and legitimate purposes.

Section 02

Purpose of Using Your Information

sd99 uses your personal information only for specific, lawful, and fair purposes. The purposes for which we use your information are described in detail below:

2.1 Service Delivery & Operations

• Creating, managing, and verifying accounts
• Processing deposits and withdrawals
• Managing betting, gaming, and all related services
• Managing bonuses, promotions, and VIP benefits

2.2 Security & Compliance

• Ensuring account security and preventing unauthorized access
• Detecting and preventing fraud, money laundering, and other illegal activities
• Fulfilling legal obligations and ensuring regulatory compliance
• Age verification (for users aged 21+ only)

2.3 Improvement & Communication

• Providing customer service and processing support requests
• Improving platform performance and user experience
• Sending relevant updates, offers, and notifications (subject to your consent)
• Creating a personalized experience based on user preferences

Section 03

Data Storage & Protection

The sd99 platform follows industry-standard technologies and processes to protect your information. Our security framework is described below:

3.1 Technical Security Measures

• SSL/TLS Encryption — all data transmitted between your browser and our servers is sent in encrypted form
• Data-at-rest encryption — sensitive information stored in the database is protected by advanced encryption algorithms
• Secure firewalls and intrusion detection systems
• Regular security audits and vulnerability assessments
• Two-Factor Authentication (2FA) support

3.2 Data Retention Period

We retain your information for as long as your account remains active or as needed to provide services. Even after an account is closed, some information may be retained for a defined period to meet legal obligations. Information that is no longer needed is securely deleted.

3.3 Staff-Level Protection

Only authorized and trained staff have access to user information. All staff work under strict confidentiality agreements and receive training on data protection.

Section 04

Disclosure & Transfer of Data

sd99 never sells your personal information to third parties for commercial purposes. However, information may be disclosed in the limited circumstances listed below:

4.1 Service Provider Partners

Only the minimum information required for their work is shared with trusted third parties who help operate our services (such as payment processors and technology providers). These partners are contractually bound to comply with our privacy standards.

4.2 Legal Obligations

In response to a court order, legal process, or valid request from a government authority, sd99 may disclose information in compliance with applicable law. In such cases, we always follow the principle of disclosing only the minimum information necessary.

4.3 Security & Fraud Prevention

Necessary information may be shared with relevant authorities or security services to detect and prevent fraud, money laundering, or other illegal activities.

4.4 Business Transfer

If sd99's business operations change in the future (such as a merger or acquisition), prior notice will be provided through this policy before any user information is transferred.

Section 05

Cookies & Tracking Technologies

The sd99 platform uses cookies and similar technologies that enhance your browsing experience and help run services effectively.

5.1 Types of Cookies

• Essential Cookies: Necessary for the core functionality of the platform — login sessions, security tokens, and saving preferences.
• Functional Cookies: Remember your preferences and settings so you do not have to reconfigure them every time you log in.
• Analytical Cookies: Monitor platform usage to help improve service quality.

5.2 Managing Cookies

You can manage cookies through your browser settings. However, disabling essential cookies may cause some important platform features to not work properly.

Section 06

Payment Information Security

Financial transactions on the sd99 platform are made via bKash, Nagad, Rocket, and bank transfer. Financial information provided through these payment channels is stored with the highest level of security.

6.1 Payment Data Protection Standards

• All financial transactions are secured through SSL encryption
• A policy of not storing full account numbers or PINs
• Two-Factor Authentication process for payment verification
• Automated alert system for suspicious transactions

6.2 Transaction Records

Records of all deposits and withdrawals are retained for a defined period in accordance with legal and security requirements. These records are accessible in your account history.

Section 07

Your Rights

sd99 believes you should have full control over your own information. We support and uphold the following rights:

7.1 Access & Information Requests

You may request details of the information we hold about you at any time. We are obligated to respond to your request within a defined timeframe.

7.2 Right to Correction

If any information we hold about you is incorrect or incomplete, you may request that it be corrected. Some information can be updated directly from account settings; for more sensitive information, please contact support.

7.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, due to legal obligations and fraud-prevention requirements, some information may need to be retained for a specific period.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages from sd99, you can change this preference at any time through account settings or directly via support. However, important service-related notifications cannot be turned off.

7.5 How to Exercise Your Rights

To exercise any of the rights described above, please contact our support team. After verifying your request, we will take action promptly.

Section 08

Protection of Minors

sd99 is a responsible gaming platform. This platform is for users aged 21 and above only. We do not knowingly collect information from minors.

Age verification is mandatory during the registration process. If we find that a minor is using our services, that account will be immediately closed and all collected information will be deleted.

If you believe a minor is using our platform, please notify our support team immediately. We will take the necessary action promptly.

Section 09

Third-Party Services & Game Providers

Various game providers operate on the sd99 platform, such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, NetEnt, Microgaming, and Ezugi. These providers may collect certain technical data to operate their games.

9.1 Game Provider Accountability

All game providers operating on the sd99 platform follow their own privacy policies. They are contractually bound to comply with our privacy standards and may only use the minimum data necessary to deliver gaming services.

9.2 Payment Service Providers

Services such as bKash, Nagad, Rocket, and bank transfers are governed by their own privacy policies. It is recommended that you read their policies before using these services.

9.3 Limits of Third-Party Liability

sd99 is not directly responsible for the collection and use of data by third-party services. However, we follow a policy of working only with trusted and secure partners.

Section 10

Policy Changes & Updates

sd99 may update this privacy policy from time to time. Changes may be driven by legal updates, service improvements, or the adoption of new technology.

10.1 Notice of Changes

For any significant changes, we will notify you through the following means:

• By displaying a prominent notice on the platform
• By sending a notification to your registered email address
• By updating the "Last Updated" date at the top of this page

10.2 Consent After Changes

Continuing to use sd99's services after receiving notice of a policy change will be considered as your agreement to the updated policy. If you do not agree with the changes, please contact our support team about closing your account.

Section 11

Contact & Support

If you have any questions, comments, or complaints about this privacy policy, please get in touch with us. sd99's support team is available 24 hours a day, 7 days a week to assist you.

Feel free to reach out with any concerns about the protection of your data. sd99 always operates on the basis of transparency and accountability.